Legal
Privacy Policy
Last updated: January 2026
Introduction
Finch & Co. Tailors ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you use our services or contact us, we may collect:
- Name and contact information (email address, phone number, mailing address)
- Body measurements for tailoring services
- Style preferences and order history
- Payment information (processed securely through third-party providers)
- Communication records (emails, consultation notes)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referral source
- IP address (anonymized where possible)
How We Use Your Information
We use collected information for the following purposes:
- To provide and maintain our tailoring services
- To process and fulfill your orders
- To communicate with you about appointments, orders, and services
- To keep your measurements and preferences on file for future orders
- To improve our website and services
- To send occasional updates about new services or offerings (with your consent)
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our business (e.g., payment processors, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Measurements and Patterns: Kept on file indefinitely for your convenience in future orders, unless you request deletion
- Order History: Retained for 7 years for business and tax purposes
- Marketing Communications: Until you unsubscribe
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at hello@finchandco.ca.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve our services based on usage patterns
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us for removal.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Finch & Co. Tailors
1024 Fort Street
Victoria, BC V8V 3K4
Email: hello@finchandco.ca
Phone: (250) 555-0134